Privacy Policy

ZORVEXA, operated by Milan Global Exim Private Limited ("ZORVEXA", "we", "us" or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, submit an enquiry, interact with our advertisements, communicate with us through WhatsApp, email or social media, or otherwise use our services.

We may collect information that you voluntarily provide to us, including your name, email address, phone or WhatsApp number, company or business name, country, product requirements, enquiry details and any other information you submit through our website, Meta/Facebook/Instagram lead forms, WhatsApp, email or other communication channels.

We may also receive limited technical information such as browser type, device information, IP address, website usage data, cookies and similar technologies where applicable.

We may use your information to respond to enquiries; provide product information, catalogues, quotations, samples and customer support; understand your rug or carpet requirements; communicate regarding orders, projects or potential business relationships; send relevant follow-up communications through WhatsApp, email, telephone or other channels where permitted; improve our website, advertising and services; prevent misuse or fraud; and comply with applicable legal or regulatory obligations.

When you submit your details through a Facebook or Instagram lead advertisement or other Meta service, the information you provide may be shared with us by Meta in accordance with Meta's own terms and privacy practices. We use such information primarily to respond to your enquiry, qualify your requirement and communicate with you about relevant ZORVEXA products and services.

If you provide your phone number or WhatsApp number and request information from us, we may contact you through WhatsApp regarding your enquiry, product requirements, quotations, samples, orders or related follow-ups. WhatsApp communications are also subject to WhatsApp and Meta's applicable terms and privacy practices.

Where required, business-initiated WhatsApp communications will be sent using approved message templates and in accordance with applicable WhatsApp Business Platform requirements.

We do not sell or rent your personal information. We may share information with service providers or technology platforms that help us operate our website, communications, advertising, customer relationship management, analytics, payments, logistics or other business functions, only to the extent reasonably necessary for those services.

We may also disclose information when required by law, regulation, legal process or a lawful request from an authority.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, our legitimate business requirements, or applicable legal obligations. We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, alteration or disclosure. However, no internet-based transmission or storage system can be guaranteed to be completely secure.

Our website may use cookies, analytics tools and similar technologies to understand website traffic, improve functionality and measure advertising performance. You may control cookies through your browser settings where available.

You may ask us to update, correct or delete personal information we hold about you, subject to applicable law and legitimate record-keeping requirements. You may also ask us to stop promotional communications. For WhatsApp communications, you may reply with a request such as "STOP" or otherwise tell us that you no longer wish to receive such messages.

Our website or communications may contain links to third-party websites or use services operated by third parties, including Meta, Facebook, Instagram and WhatsApp. Their handling of personal information is governed by their own privacy policies and terms. We are not responsible for the privacy practices of independent third-party services.

Our products and services are intended for business customers and general adult consumers and are not directed toward children. We do not knowingly collect personal information from children through our business enquiry processes.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The latest version should be published on this page with an updated effective date.

For questions, privacy requests or concerns relating to this Privacy Policy or your personal information, please contact:

ZORVEXA
Milan Global Exim Private Limited
Registered Address: A/706, Sagar Tech Plaza, A.K. Road, Sakinaka, Above Bajaj Show Room, Andheri East, Mumbai, Maharashtra - 400072, India
Website: www.zorvexarug.com
Email: milanglobalexim@gmail.com